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Pre-contractual information according to Art. 3 para. 2 and 3 Data Act for networked products and associated services of Festool GmbH.
Various types of data may be collected and processed as part of the use of networked products (hereinafter referred to as "products") and connected services (hereinafter referred to as "app") from FESTOOL.
In the following, we would like to inform you about the type, scope and conditions of data provision in connection with our products and apps, in particular about technical and legal aspects that are relevant prior to the conclusion of a contract or the utilisation of the service.
Where personal data is involved, the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) also apply, to which reference is also made in this document.
1. Information on the data controller/responsible party and contact options
Festool GmbH
Wertstrasse 20
73240 Wendlingen, Germany
If you have any questions regarding the provision of data or the processing of personal data, please contact:
datenschutz@tts-company.com
2. Nature and purpose od the data collection and processing
Product and connected service data are primarily used to ensure the functionality and (functional) security of both the product and the connected service, to enable the use of FESTOOL services, support individual user settings, facilitate maintenance and fault diagnosis, and contribute to future product improvements.
a) Product data can be divided into the following categories
| Category | Examples | Purpose |
|---|---|---|
| Product identification data | In particular product name, part and serial number of the product/product components, production date, manufacturer |
Identification and traceability of the product |
| Software data | In particular software version, software part number, software configuration data, Timestamps for actions, data from and for performing software updates |
Functionality of the product |
| Operating data | In particular data from switches, e.g. on/off; data from displays/settings; Data from sensors, in particular on the motor and Battery packs, such as temperature, speed, voltage, charge levels, voltage, charge status |
Functionality of the product Product safety Maintenance/ repair Further development |
| Statistical data | Product ID, timestamp, data from the recording of predefined events (e.g. temperature maximum, maximum power, charging minimum, error states, etc.) including counter for frequency of the defined event. of the defined event |
Product safety Maintenance/ repair Further development |
| Data from user and product settings |
In particular data from height, angle, speed, position and other device settings, Personal preferences (e.g. swapping left-hand/right-hand rotation, light control, etc.) |
Individual user settings Safety and security Maintenance/ repair Further development |
| Status data | In particular usage status, charge status, connection statuses (e.g. for connected devices such as Dust extraction; Bluetooth connection status) Sensor statuses, error messages, warnings |
Product safety Maintenance/ repair Further development |
b) Connected service data can be divided into the following categories
| Category | Examples | Purpose |
|---|---|---|
| Online data | In particular device ID (IMEI), IP address, operating system used incl. version, date and time of access | Provision of the app and its content, Ensuring the security of the IT infrastructure used |
3. Scope of data collection, transfer of data, storage location
The amount of data processed depends on the usage behaviour, in particular the duration and frequency of use, interaction with the product and setting processes on the product and/or the app. Intensive use can therefore result in several hundred data points per week.
The product data is processed and stored locally on the machines. Data is transmitted wirelessly to FESTOOL exclusively via Bluetooth to the app. Data transfer requires the user to open a MyFestool account, store the relevant product in their user account, consent to data transfer and connect the product to the app for the specific application process. In this case, data is transmitted to FESTOOL cyclically and possibly several times a day. The transmission is encrypted. Data is not transmitted in real time.
Data stored locally on the machine can be retrieved and read out by FESTOOL. This is done exclusively for maintenance and repair purposes. The machines must be physically sent to FESTOOL for this purpose.
4. Data access, disclosure of data to third parties, intention of data use by providers and third parties
The data will be used by FESTOOL for the above-mentioned purposes. Data will not be passed on without express consent.
Exceptions exist insofar as
- disclosure for the fulfilment of legal obligations,
- as part of the provision of technical services (e.g. within the Group to connected systems of TTS Tooltechnic Systems AG & CO. KG; hosting services by contractually bound processors)
is required.
5. Processing of personal data
Product data is generally not personalised.
If products are linked to a MyFestool account and the FESTOOL App, an assignment between the machine and a natural person and thus a personal reference can theoretically be established (e.g. by serial number and e-mail address in the account/access data app).
The legal basis for the processing is based on the purposes mentioned under point 2, in particular
Art. 6 para. 1 lit a) GDPR (consent)
Art. 6 para. 1 lit. b) GDPR (fulfilment of contract) - provision of (digital) product functions and services
Art. 6 para. 1 lit. f) GDPR (legitimate interest) - e.g. function of the products and the app, fault diagnosis, maintenance, product safety
For further information on data protection, please refer to our privacy policy
https://www.festool.ie/legal-information/data-protection.
Competent authority for the Data Act:
Federal Network Agency
Tulpenfeld 4, 53113 Bonn
E-mail: poststelle@bnetza.de
Website: www.bundesnetzagentur.de
For questions about data protection:
You can lodge a complaint with the supervisory authority responsible for your place of residence / federal state or with the supervisory authority responsible for us.
The supervisory authority responsible for us is
The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
P.O. Box 10 29 32
70025 Stuttgart, Germany
E-mail: poststelle@lfdi.bwl.de
