36 months theft protection
Need to replace stolen tools?
Easier than insurance: If stolen – even from a building site or car – you will receive a brand new replacement device after paying an excess of EUR 100. Wherever the thief strikes. You're covered.
In addition, you can see your registered devices in the overview on myFestool.
- Register your device for SERVICE all-inclusive online.
- In the event of theft: File a complaint with the police immediately.
- Within 5 days of the theft, submit the theft report and service certificate to your Festool dealer.
- After paying an excess of EUR 100, you will receive a new device.
The service in detail.
In the event of theft, we will replace your stolen device with a new device, one time only, without additional insurance costs and in return for an excess payment of EUR 100. The Festool GmbH provides this service for all successfully registered Festool machines for 36 months from the date on the original sales slip. The replacement device is not protected against theft.
To take advantage of this service, the theft must be reported immediately to the relevant police authorities. Notice of the theft must be presented to Festool UK together with your service certificate within five days of the theft.
After the document is checked, Festool GmbH will inform you of the status of your claim and following approval by the Festool GmbH, the new machine can be collected from your local dealer partner on payment of the previously mentioned excess fee.
The full terms and conditions of SERVICE all-inclusive can be found in the Festool service terms and conditions.
36 months of free repairs
If something is faulty, it is repaired free of charge. Including labour, spare parts and even wear parts.More information
10 year spare part availability
And if, against all expectations, a spare part should ever be unavailable, you will receive a new replacement device, free of charge.More information
15 days money back guarantee
Don't like the tool you've bought? You can get the full purchase price back up to 15 days after the date of purchase.More information